Integrated management system policy

At EMASYS d.o.o., our success is built on the high quality of our services and software solutions, as well as our commitment to meeting the needs of all stakeholders and exceeding client expectations. Customer satisfaction—alongside financial performance—serves as a key measure of our success and a driving force for continuous improvement and growth.

Confidentiality, integrity, and availability are fundamental principles guiding our services and solutions. Combined with our expertise and experience in energy management, these factors play a crucial role in ensuring service quality and earning the trust of our clients and partners.

Our integrated management system, established in accordance with the international standards ISO 9001, ISO 27001, and ISO 50001, applies to the installation and maintenance of remote metering systems, as well as the development and maintenance of software for monitoring energy and water consumption.

To uphold these principles, we are committed to the following guidelines:

• A Zero-complaints approach – We aim for a “zero complaints” standard by closely monitoring customer satisfaction and continuously improving our business processes, solutions, and services.
• Compliance – We ensure full adherence to legal, regulatory, and contractual requirements.
• Context and strategy – We take into account internal and external factors affecting our business, including climate change impacts and stakeholder expectations.
• Continuous improvement – We set objectives with implementation programs to drive ongoing enhancement of business processes, data security and energy efficiency.
• Risk and opportunity management – We identify and address risks and opportunities to facilitate goal achievement, implement appropriate measures and controls, and drive continuous improvement.
• Open communication – We encourage employees and stakeholders to actively participate in maintaining and improving the management system.
• Employee training and development – We provide ongoing education and training to enhance knowledge, awareness, and competencies.
• Energy and water consumption control – We monitor resource consumption and prioritize the procurement of energy-efficient products and services whenever possible.
• Information security measures – We implement controls to prevent security incidents, protect data confidentiality, integrity, and availability, and ensure timely responses to security events.
• Business continuity and resilience – We safeguard operational continuity and information security in the event of disruptions.
• Strong partnerships – We foster collaborative and secure relationships with suppliers, service providers, and subcontractors to ensure efficient and safe business operations.
• Ongoing optimization – We continuously refine our quality, information security, and energy management processes through systematic monitoring and improvement efforts.

EMASYS d.o.o. is committed to providing all necessary resources to achieve these objectives. Participation in the Integrated Management System is the responsibility of all employees, as they play a key role in sustaining and advancing the system.

This policy is reviewed regularly to ensure alignment with our strategic goals and international standards and is publicly available.

Zagreb, January 7, 2025